Refund Policy

At Hamsha Store, we value our customers and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

  • We accept returns within 7 days of delivery.

  • To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it.

  • Items must be returned in their original packaging, along with proof of purchase (order number or receipt).

  • Certain items such as sale items, gift cards, or personalized products are non-returnable.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping charges are non-refundable, unless the return is due to a damaged or incorrect item.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item, please contact us first with your order details.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with clear photos of the item.

  • We will arrange a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • We recommend using a trackable shipping service, as Hamsha Store is not responsible for lost return shipments.

How to Initiate a Return

To start a return or refund request, please contact us at:

03126498485